Below are a list of the most frequently asked questions that we receive from our guests. To see the answer to the question, simply click on the question, and the page will scroll to the answer. Of course, if your specific question can't be found below, we'll be happy to answer it individually. To ask a different question by email, click on the Contact Us link and we'll respond within 24 hours.

Each VillaDirect vacation rental home has been carefully furnished and equipped to ensure that you have a terrific vacation. Amenities included in every vacation home that we provide to guests are:

• Air conditioning
• Bed linens and pillows
• Private and optionally heated pool on pool homes
• Private and optionally heated plunge/spa pool on town-homes (all have 'hurricane' mesh screens)
• A resort/community pool on all condominiums
• Cable or satellite TV
• FREECALL Phone with local, long distance and international calls for free! (Limitations apply - click here)
• Data Port
• Washer/Dryer
• Garage and/or off road parking
• All linens/towels
• Arrival soaps and tissues
• Fully equipped kitchen including:
• Stove/cooker/range
• Refrigerator and freezer
• Dishwasher
• Microwave oven
• Toaster
• Coffee maker
• Iron and board
• Brush and mop

There may be other features and amenities provided.
Unlike many other rental agencies, VillaDirect help you to choose the exact villa that matches your vacation needs from our extensive portfolio of homes that VillaDirect manage. To find out exactly what amenities are provided in the vacation home of your choice, simply go to the description page for that specific vacation home and there will be a list of the amenities provided.

While we can't guarantee exactly what the weather will be like when you stay at a VillaDirect rental home, we do have a pretty clear idea of how the weather will be for the period that you stay, based on the monthly averages kindly provided by the Weather Channel.

Please note that, because of the sub-tropical nature of Florida's climate, rain storms can be sudden and heavy. So in the peak months of rainfall (June through September), rain typically falls daily in the afternoon for a short period before clearing to give superb weather.

VillaDirect uses a star rating system to grade the homes that we manage. This gives a simple and easily recognized method of determining which home you want to stay in.

Our lowest grade, 3 star vacation homes are equivilent to most 4 star vacation rentals. Our Diamond grade homes are simply unequalled and all offer incredible quality at affordable prices.

Quality, quality, quality. Unlike other management companies, some travel agents and tour operators, VillaDirect allows and encourage you to select the vacation home that perfectly matches your needs and budget. Because we allow you to select the villa of your choice, VillaDirect has to be certain that you'll be happy and satisfied with the property that you stay in every time. We thoroughly clean and inspect the villas after every stay, and our owners agree to our maintaining their homes in the peak of condition at all times, so they accept the additional costs involved. Quite simply, we don't use 'stock' homes that have problems like other companies.

Each of our vacation rental homes has to be in 'tip-top' condition before we'll rent them to guests. Even then, VillaDirect rental home rates are only a fraction of the cost of staying at one of the Theme Park resorts, which are comparable in quality - but can never compare with ease of access, privacy and space!

Many of the VillaDirect property owners opt to include the cost of pool heat within their rental charges - so you don't have to pay a separate fee. Some VillaDirect properties offer pool heat as a separate chargeable option, which is clearly shown on the price grid for each property. Pool heat is not inclusive on these properties.

Many of the properties that are offered also feature spa pools, and this additional amenity is identified in the description. Guests should note that a spa pool (or raised spa) is not a hot-tub. The temperature of a spa pool is typically set at the same level as the main pool. Guests should not expect hot-tub like temperatures to be available on spa pools.

We recommend that pool heat is chosen (if you intend to use the pool) between October and May. Pool heat is preset to the desired temperature for that particular property and cannot be adjusted. A pool blanket is provided as standard on heated pools, which should cover the pool when not in use to retain the heat (especially overnight!). All properties that have pool heat as an option show the charge on the pricing grid on the property description page.

Please note that, in extreme weather conditions (below 55°F), electrically heated pools will not operate. While we take every precaution to ensure that pools are heated as specified, weather conditions may (rarely) affect the temperature of the pool. Please see the Terms and Conditions page for more details concerning Pool Heat charges.

VillaDirect properties are rented to guests on a "Self-catering" basis. Each and every VillaDirect property is cleaned on departure of every guest party, and inspected prior to your arrival. For your convenience and hygiene, each home is provided with a dishwasher, washing machine, dryer, mop, brush and pan for maintaining the property cleanliness during your stay. All homes are treated regularly for insects, and the pools are treated to maintain their cleanliness.

Some guests that stay for a longer period (over 10 days) request a mid-term clean, which can be arranged in advance through our office for a standard fee.

A full set of VillaDirect terms and conditions of rental can be found by clicking here.

In brief, your deposit payment is due at the time of booking, to confirm and hold the reservation. Final payment of all rentals, options, and taxes are due 60 days prior to the arrival date. The Accidental Damage Waiver is due at the time of your final payment. Payment for tickets, car rental, groceries, and/or baby equipment hire is due at the time of purchase.

To help you decide which of our fabulous properties is right for your family vacation, VillaDirect provides information about the proximity of your property to the major attractions in Kissimmee and Florida. On the property description page, that you reach from the search results page, you will find a description of the property and its location, miles to Disney or nearest attraction center. You'll also find a link button on each property description page to show the location of the property on a map.

VillaDirect has selected a fixed point on Disney property to help us to accurately calculate the number of miles to all vacation homes consistently. The actual mileage to your specific home may differ slightly, owing to the direction taken to reach that point.

All VillaDirect properties are equipped with at least one phone for outgoing and incoming calls. Our arrival pack provides the telephone number of the property that you are staying at for your use. Many of our 4 star and Diamond homes also offer an answer-phone as standard in the property.

All telephones in every property use the FREECALL system. The system allows you to make local, long-distance, and international calls AT NO CHARGE during your stay. Don't worry about how long your teenager is on the phone - we'll "pick up the tab"!. The FREECALL telephone service provides free international calls to over 170 countries, but is not available to all countries, especially those where telecoms fraud is prevalent. The small list of international countries that are excluded can be provided to you by requesting the list in writing before your stay. If you dial an international number which is not included on the available list during your stay, then the call will not go through, and you may receive a message, or an operator may come on the line. You will not be charged for a call to an excluded country, unless you call the operator and place a credit card call.

The main telephone in each home also provides a speed dial system for services and products regularly used by our guests, like, pizza delivery, dry cleaning, taxi services, calls to our office, etc.

The main telephone at each property also has a data port on the side. Please note that connection to an Internet Service Provider (ISP) must be made through this port in order for FREECALL to apply. If you try to connect to an ISP directly through the wall outlet, your connection will not work.

The Better Business Bureau is an organization in the USA that assesses companies for their reliability and monitors them for the customer service, reliability and security. In order to achieve the BBB Online Reliability logo displayed on our pages, VillaDirect has met a number of criteria, including the following:

• We are a member of the local Better Business Bureau in Kissimmee.
• We have provided BBB with, and they have verified, information regarding our company ownership, management, address and telephone numbers where we do business.
• We have been in business for more than three years.
• We have a satisfactory, published complaint handling methodology and record with the local BBB.
• We have agreed to participate in the advertising standards of the BBB, and agree to withdraw online advertising when challenged by the BBB and found not to be substantiated or not in compliance with their advertising guidelines (general and children's).
• We respond promptly to any and all complaints, whether on-line, by phone or in person. We actively seek to exceed the standards set out by the Better Business Bureau for complaint handling procedures and rectification of customer complaints. VillaDirect™ has had a "zero complaint resolution" record for the last 5 years.
• VillaDirect agrees to abide by the BBB dispute resolution program, for unresolved disputes involving customer products or services advertised and /or promoted online.

This independent assessment of our reliability is just one of the ways that our guests can be assured that they will receive a high quality of service and that our promises shown on these web sites are validated.

Please see the How to Book page accessible via this link or select How to Book from the guest menu.

Very easily!

From the Interstate 4 (I-4)
IF YOU ARE TRAVELING FROM THE NORTH: Continue West on the INTERSTATE 4, you will be taking the 65 EXIT to Osceola Parkway. Go East until 2nd light and turn right onto International Drive South. At the next light (Walgreens on your right) turn right onto the Hwy 192. Once on Hwy 192, continue west, please note the mile marker signs on the side of the highway, as you approach mile marker 8, you will need to move to the right side of the road. When you reach Mile Marker 8 you will be turning right at the ARABIAN NIGHTS sign, once on the slip road you will see the large NIKE STORE in front of you, turn right along the Nike store, and then an immediately left after the store into the main plaza/car lot. As you turn into the car park, you will see a ticketing office on your right and immediately in front of you a Wendy's. The offices of VillaDirect are the last shop in the row on your right. If you are arriving during office hours, please come in and see us. If you arrive after office hours, please refer to the After-Hours Key Room Lobby diagram sent with your final payment pack.

From Orlando International Airport
Leave the airport via the SOUTH exit toward the South Access road. The South airport exit becomes the South Access Road. Follow the South Access Road until it merges with the Boggy Creek Road on your right. Move your vehicle over to the right lane of the road as soon as it is safe to do so. Take the SR-417 South Ramp. This is the first exit on your right after joining the Boggy Creek Road.

Merge onto the SR-417/Central Florida Greenway. You should have cash ready to pay the first toll booth (currently $1). Follow the SR-417/Central Florida Greenway to the next toll booth and then continue. Take the exit for CELEBRATION. There is an exit toll of 25 cents at this exit. After leaving the tollbooth at the CELEBRATION EXIT, turn RIGHT at the junction onto CELEBRATION AVENUE. Follow the road for approximately 500 yards and you will come to a traffic signal at the intersection of CELEBRATION DRIVE and WEST IRLO BRONSON HWY (HWY 192 WEST). You will see a sign for Shoneys Restaurant on the opposite side of the road. You need to be in the lane for crossing the highway (not the left or right turn lanes).

When the lights are green, drive across HWY 192 and on reaching the road on the other side, take a LEFT TURN into the FRONTAGE ROAD that runs alongside the highway (West bound). As you drive along the FRONTAGE ROAD, you will see a Surf Shop and Ticket franchise on your right. Turn right into the entrance between these to shops into the car park. There are shops on your right, and a Nike Factory Outlet on the left of the car park.

The offices of VillaDirect are the last shop in the row on your right. If you are arriving during office hours, please come in and see us. If you arrive after office hours, please refer to the key-box diagram sent with these directions.

The discount is shown and deducted automatically from the on-line quotation, or will be explained verbally when making a telephone reservation.

The company has sole discretion as to the dates when this discount will be applied, and the extent of the construction, i.e., the company will determine if the discount applies. Guests who choose to book this property will receive the The New Community Discount as the sole compensation for any inconvenience caused. No further compensation, moves to different properties, or other remedies will be offered to the guest. In many cases, the construction works nearby will not effect your vacation stay at the property, but the VillaDirect policy is designed to advise guests prior to arrival of such potential for inconvenience.