Below are a list of the most frequently asked questions that we receive from our guests. To see the answer to the question, simply click on the question, and the page will scroll to the answer. Of course, if your specific question can't be found below, we'll be happy to answer it individually. To ask a different question by email, click on the Contact Us link and we'll respond within 24 hours.

• Air conditioning
• Bed linens and pillows
• Private and optionally heated pool on pool homes
• Private and optionally heated plunge/spa pool on town-homes (all have 'hurricane' mesh screens)
• A resort/community pool on all condominiums
• Cable or satellite TV
• FREECALL Phone with local, long distance and international calls for free! (Limitations apply - click here)
• Data Port
• Washer/Dryer
• Garage and/or off road parking
• All linens/towels
• Arrival soaps and tissues
• Fully equipped kitchen including:
• Stove/cooker/range
• Refrigerator and freezer
• Dishwasher
• Microwave oven
• Toaster
• Coffee maker
• Iron and board
• Brush and mop

There may be other features and amenities provided.
Unlike many other rental agencies, VillaDirect help you to choose the exact villa that matches your vacation needs from our extensive portfolio of homes that VillaDirect manage. To find out exactly what amenities are provided in the vacation home of your choice, simply go to the description page for that specific vacation home and there will be a list of the amenities provided.

Please note that, because of the sub-tropical nature of Florida's climate, rain storms can be sudden and heavy. So in the peak months of rainfall (June through September), rain typically falls daily in the afternoon for a short period before clearing to give superb weather.

Our lowest grade, 3 star vacation homes are equivilent to most 4 star vacation rentals. Our Diamond grade homes are simply unequalled and all offer incredible quality at affordable prices.

Each of our vacation rental homes has to be in 'tip-top' condition before we'll rent them to guests. Even then, VillaDirect rental home rates are only a fraction of the cost of staying at one of the Theme Park resorts, which are comparable in quality - but can never compare with ease of access, privacy and space!

Many of the properties that are offered also feature spa pools, and this additional amenity is identified in the description. Guests should note that a spa pool (or raised spa) is not a hot-tub. The temperature of a spa pool is typically set at the same level as the main pool. Guests should not expect hot-tub like temperatures to be available on spa pools.

We recommend that pool heat is chosen (if you intend to use the pool) between October and May. Pool heat is preset to the desired temperature for that particular property and cannot be adjusted. A pool blanket is provided as standard on heated pools, which should cover the pool when not in use to retain the heat (especially overnight!). All properties that have pool heat as an option show the charge on the pricing grid on the property description page.

Please note that, in extreme weather conditions (below 55°F), electrically heated pools will not operate. While we take every precaution to ensure that pools are heated as specified, weather conditions may (rarely) affect the temperature of the pool. Please see the Terms and Conditions page for more details concerning Pool Heat charges.

Some guests that stay for a longer period (over 10 days) request a mid-term clean, which can be arranged in advance through our office for a standard fee.

In brief, your deposit payment is due at the time of booking, to confirm and hold the reservation. Final payment of all rentals, options, and taxes are due 60 days prior to the arrival date. The Accidental Damage Waiver is due at the time of your final payment. Payment for tickets, car rental, groceries, and/or baby equipment hire is due at the time of purchase.

VillaDirect has selected a fixed point on Disney property to help us to accurately calculate the number of miles to all vacation homes consistently. The actual mileage to your specific home may differ slightly, owing to the direction taken to reach that point.

All telephones in every property use the FREECALL system. The system allows you to make local, long-distance, and international calls AT NO CHARGE during your stay. Don't worry about how long your teenager is on the phone - we'll "pick up the tab"!. The FREECALL telephone service provides free international calls to over 170 countries, but is not available to all countries, especially those where telecoms fraud is prevalent. The small list of international countries that are excluded can be provided to you by requesting the list in writing before your stay. If you dial an international number which is not included on the available list during your stay, then the call will not go through, and you may receive a message, or an operator may come on the line. You will not be charged for a call to an excluded country, unless you call the operator and place a credit card call.

The main telephone in each home also provides a speed dial system for services and products regularly used by our guests, like, pizza delivery, dry cleaning, taxi services, calls to our office, etc.

The main telephone at each property also has a data port on the side. Please note that connection to an Internet Service Provider (ISP) must be made through this port in order for FREECALL to apply. If you try to connect to an ISP directly through the wall outlet, your connection will not work.

• We are a member of the local Better Business Bureau in Kissimmee.
• We have provided BBB with, and they have verified, information regarding our company ownership, management, address and telephone numbers where we do business.
• We have been in business for more than three years.
• We have a satisfactory, published complaint handling methodology and record with the local BBB.
• We have agreed to participate in the advertising standards of the BBB, and agree to withdraw online advertising when challenged by the BBB and found not to be substantiated or not in compliance with their advertising guidelines (general and children's).
• We respond promptly to any and all complaints, whether on-line, by phone or in person. We actively seek to exceed the standards set out by the Better Business Bureau for complaint handling procedures and rectification of customer complaints. VillaDirect™ has had a "zero complaint resolution" record for the last 5 years.
• VillaDirect agrees to abide by the BBB dispute resolution program, for unresolved disputes involving customer products or services advertised and /or promoted online.

This independent assessment of our reliability is just one of the ways that our guests can be assured that they will receive a high quality of service and that our promises shown on these web sites are validated.

Please see the How to Book page accessible via this link or select How to Book from the guest menu.

Very easily!
Just click on the directions you need on the "Directions to VillaDirect Office" page that can be reached from the menu on our front page. We've got really easy directions available - together with a Google Map Link and PDF directions sheets for each route.

The discount is shown and deducted automatically from the on-line quotation, or will be explained verbally when making a telephone reservation.

The company has sole discretion as to the dates when this discount will be applied, and the extent of the construction, i.e., the company will determine if the discount applies. Guests who choose to book this property will receive the The New Community Discount as the sole compensation for any inconvenience caused. No further compensation, moves to different properties, or other remedies will be offered to the guest. In many cases, the construction works nearby will not effect your vacation stay at the property, but the VillaDirect policy is designed to advise guests prior to arrival of such potential for inconvenience.

VillaDirect was one of the first companies to offer Accidental Damage Waiver (ADW) to be a nominal amount of money that the guest only has to pay once - and that covers the majority of potential damages that occur during their stay. For full details of Accidental Damage Waiver - please click on the link.

If that guest purchased the VillaDirect Cancellation Protection (VCP), then such a cancellation is only covered under the terms of the VillaDirect Cancellation Protection plan.

If the guest has not purchased VCP as a part of their reservation, then the risk losing their deposit or other moneys paid under the terms details in our general terms and conditions of rental.

Vacation homes are not the same as hotels. Once you have made a booking and commitment, the booking blocks that specific home from other guests booking it - so if you cancel, the owner of the home will make a loss, which is why the cancellation terms are more demanding.

VillaDirect strongly recommend that all guests include the VCP option in their purchase to protect them against such unforeseen cancellations.