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Terms and Conditions of Rental - Florida
This page provides our standard terms and conditions of rental for guests.
If you are an owner looking for our terms and conditions of management,
please click on the Owners menu option to see information
on our terms and conditions.
VillaDirect Management LLC, hereinafter referred to as the Company,
or the owner of the property, hereinafter referred to as the Owner, offer
the short term rental/letting of the Property named on the Rental Agreement
(a copy is supplied on booking of your vacation property), to the person
of 21 years or over named as the Party Leader and to the named party members
(on the Rental Agreement), hereinafter referred to as the Guest, under
the terms set out below.
Email Booking
The Company will provide a written quotation by email and/or on screen
showing the total rental fee to the Guest for the Property. Quotations
are valid for 14 days, unless and until the Property is either booked
by a third party, or the Company receives a deposit for the same dates
(or part thereof) from any party. Where the Guest agrees by email, facsimile
or other written device to book the Property, or where the Guest makes a booking through the secure on-line booking system on our web site, the Company will provide
a booking confirmation to the Guest by email.
The Guest must pay the requested deposit
or payment as defined on the booking confirmation prior to confirmation of the booking. During that period, the Company reserves the right to accept
any booking for the Property from a third party, where said third party
agrees to payment prior to receipt of payment from the Guest.
Confirmed Booking
On receipt of the required payment from the Guest, the Company
will issue a Rental Agreement by email, facsimile or postal mail to
the Guest. Only on release of the Rental Agreement from the Company
is the booking determined as confirmed.
Acceptance
The Guest agrees that payment of the rental deposit sum to the
Company will signify their full acceptance of these Terms and Conditions
of Rental. The Guest further acknowledges that by payment of the final
rental sum, the Guest has received copies of, and/or read and accepted
these Terms of Conditions of Rental on this web site.
Payments
The Guest agrees and acknowledges that the Company will not release
the Property or any service prior to receipt by the Company of payment
in full. Failure of the Guest to pay rental or for any service will
result in removal or refusal to supply said service, including, but
not limited to provision of accommodation in the Property. Such removal
and or refusal will not alter the terms and penalties associated with
cancellation.
The Guest agrees to pay the Total Rental Fee as shown on the
Rental Agreement within the due dates as set out on the booking confirmation.
Final and full payment is due 60 days prior to arrival. In the event of
late payment, or failure to pay, the Company reserves the rights to levy
the cancellation penalty percentage charges against any money that the
Guest has paid in advance and cancel the booking of the Guest. Where the
money paid in advance is insufficient to cover the calculated percentage,
the Company reserves the right to exercise any legal remedies to pursue
the amount owed by the Guest.
Where the Guest chooses to amend their booking 30 days or more prior to arrival, resulting in a change in the property size or location, or a change of dates of stay, a $100 Booking Administration Fee will be levied. Where the guest alters the booking resulting in a reduction in the number of nights, the Company will charge the $100 Booking Administration Fee in addition to the cancellation fee warranted against the number of nights cancelled as described below. Any changes to existing bookings within 30 days of arrival will not be permitted. The Company reserves the right to amend rates at any time. Pre-existing reservations, where the Guest has made a payment, will remain at the pre-increase pricing.
Rental Period
The Guest agrees, and the Company permits the Rental Period to
begin and end on the dates shown as the Rental Period (as shown on the
Rental Agreement).
Check In
Check in to the Property is after 4:00 pm on the date of arrival
as shown on the Rental Agreement, Booking Confirmation or Registration
Form. At the sole discretion of the Company, any Guest arriving to collect
keys before that time may be refused. Within 24 hours
of arrival at the Property, the Guest agrees to complete the Registration
Form and return the signed form to the offices of the Company within
one working day. Failure to return the Registration Form will be deemed
confirmation that the Guest accepts the Property as found, and accepts
responsibility for all damages or loss found at the Property on departure
of the Guest.
Check Out
Check out is on the date of departure as shown on the Rental
Agreement and Registration Form, at 10:00 am. All keys must be returned
to the offices of the Company by 11:00 am on the date of departure.
In the event that it is found that the Guest has not departed the Property
on the date of departure, at the due time, then the Guest will pay a
penalty charge of one days rental.
Basis of Rental Properties offered for short-term rental through the Company
are provided on a self-catering basis. The Company provides complimentary
starter soap, toilet paper, and trash bags. Once these items are
used, it is the guests responsibility to replenish
them. The Guest may elect to order groceries and supplies in advance
from the Company at the charges set out.
Accidental Damage Waiver
The Guest has paid an Accidental Damage Waiver (ADW) premium
to the Company or the Owner (amount shown on the Rental Agreement) prior
to arrival. The Guest agrees that the Party Leader remains responsible
for all loss from the property or its inventory during the Rental Period.
The Guest must complete and return the Registration Form (provided on
arrival) within one working day to protect their ADW from claims made
as a result of accidental damages found during their stay, or within
72 hours following their departure, up to a maximum value of $500.
The Guest agrees that the Company or the Owner can charge additional
fees to cover: - Early arrival or late departure charges
- Non-return of keys
- Loss or breakage of inventory items
- Damage to the Property or its equipment
- Unauthorised Pets
Where loss or damage to the Property, the inventory, or equipment
exceeds $500, the Company or the Owner will bill the Guest for the shortfall,
and the Guest agrees to pay within 14 days. In the event that the Guest
fails to pay any such shortfall, the Company reserves the right to exercise
any legal remedies to pursue the amount owed from the Guest. Where the
Company finds damage or loss to the Property following the Guests departure
that, in the view of the Company, constitutes malicious or wanton damage,
the Company reserves the right to notify law enforcement authorities and
prosecute, in addition to billing the Guest for the full amount of repair
or replacement, and the Guest agrees to pay within 14 days.
Pets
Pets are not permitted in the Property. Guests with pets are advised to place their pet at another facility. The Company nor the Owner of the Property can be held liable for any loss or injury to a pet while staying at the Property, or for any action taken against the pet or pet owner by third parties. In the event that the Guest brings a pet to the Property, the Company may elect to evict the Guest from the Property with loss of all rental money paid and/or levy a charge of at least $100 per bedroom per week to the credit card of the Guest, to pay for additional sanitation and cleaning on the departure of the Guest and pet.
Cancellation
The Guest may cancel their booking at any time up to or during
the Rental Period. In the event that the Guest exercises their right
to cancel, the Company will levy the following cancellation penalty
percentage rates of the Total Rental Fee (amount shown on the booking
confirmation):
- From initial date of booking up to 60 days prior to the arrival date 20%
- Between 30 and 60 days prior to the arrival date 50%
- Between 15 and 30 days prior to the arrival date 75%
- Less than 15 days prior to the arrival date 100%
The Company regrets that it is unable to waive any of the cancellation
charges above, whatever the circumstances. The Company recommends that
all guests take out adequate cancellation or vacation insurance either
through their insurance broker or travel agent. Alternatively, the Guest
may elect to purchase cancellation protection through VillaDirect (only
available at the time of initial booking). Please ask for details. Further
terms and conditions apply.
Service Level
The Company agrees to a Service Level for the remedy of any problems
found at the Property, either on arrival of the Guest, or during the
Rental Period, as follows. The Company agrees to provide a maximum 4-hour
response to remedy problems that, at the sole discretion of the Company,
constitute emergencies, which would affect the safety of the Guest.
Any problems arising during the Rental Period at the Property that do
not constitute an emergency as determined by the Company will be remedied
during or after the Rental Period, based on the severity of the problem,
at the sole discretion of the Company.
The company makes all reasonable efforts to maintain each property and its equipment in good working order. Wherever commercially possible, repairs are performed within 24 hours, but sometimes delays are inevitable. No refunds are granted for malfunctioning mechanical or electrical equipment including (but not limited to): inoperable appliances, air-conditioning units, pools and/or spas. No refunds will be given for unfavorable weather, early departure, utility service interruption, construction, or maintenance issues. Additionally, there are no refunds for faulty recording or playback equipment, TVs, audio, telecoms, cable reception, computer equipment or internet access.
Limitation of Liability
The Company makes all reasonable efforts to provide advice and
safety information. This information can be found in the Home-Pack at
the Property. It is the responsibility of the Guest to ensure that they
have read and understood the contents and advice given following arrival
at the Property. The Company is willing to provide any and all further
information pertaining to the Property providing the Guest has first
read the Home-Pack. In addition, the Company states the following:
- The Company and/or the Owner will not release the physical address of the Property to the Guest prior to the collection of the keys and directions to the Property on arrival. This is a security measure.
- The Company and/or the Owner do not accept liability for equipment
failure and or services in the Property. In the event of failure
of equipment, the Guest must notify the Company within one working
day such that the Company may elect to effect a remedy to the
failure.
- The Company and/or the Owner do not accept liability for lost
or stolen personal property of the Guest from the Property during the
Rental Period. The Company provide information and advice in the Home-Pack
to the Guest in an advisory capacity only, with no guarantee or promise
of security, even where the Guest make use of any advice given by the
Company or its representatives. In the event that property of the Guest
is lost or stolen, the Guest should advise the appropriate authority first,
and then the Company, of the lost or stolen items. The Company will either
make good and secure the Property, or will transfer the Guest to another
Property, where the original cannot be secured, and this will be the extent
of its liability to the Guest under such circumstances.
- The Company or its representatives may enter the Property at
any time, without notice, for the purposes of protection and/or maintenance
of the Property. Wherever possible, the Company will provide notice to
the Guest prior to such entrance.
- The Company and/or the Owner accept no liability for personal
loss or injury to the Guest during the Rental Period. The Guest must ensure
that they have adequate insurance cover. The Company provide information
and advice in the Home-Pack to the Guest in an advisory capacity only,
with no guarantee or promise implied.
- The Guest must ensure that Children are supervised at all times.
It is the policy of the Company that all Children under the age of 18
years are not left in rental accommodation un-supervised during the rental
period.
- The Company and/or the Owner do not accept any liability for
the acts or omissions of any agent. These include but are not limited
to, airlines, car-hire companies, travel agents, ticket agents, homeowners,
or utility providers.
- The Company and/or the Owner do not accept liability for failure
of pool heat to provide adequate heating where pool heat is provided via
an electrical heat pump, and where the outside air temperature drops below
55 degrees Fahrenheit. Electric heating pumps do not operate effectively
below this temperature, and failure of such devices to heat the pool is
outside of the Company's control, and is regarded as an act of nature
(see below). In most cases your pool will warm to a daytime temperture of between 70 and 80 degrees.
- The Company and/or the Owner do not accept liability for acts
of violence, nature, fire, flood, war, civil disobedience, riot, or other
force majure that may have a deleterious effect on the Guest.
- The Company does not accept liability for removal of the Property
from the marketplace, or transfer of the Property to another company by
the Owner that results in the Property becoming unavailable for the Rental
Period. Wherever such an event occurs, the Company will offer the Guest
a suitable alternative accommodation of equal or better quality, subject
to availability. In the event that the Guest refuses the offered alternate
property, then the Guest may cancel the booking, and the Company will
refund the Total Rental Fee, less the applicable cancellation penalty
percentage rate (shown above).
- Where the Property is booked by the Guest and is subject to a construction discount, which will be clearly notified on the quotation, or on the booking confirmation to the guest, the discount is the sole compensation offered to the Guest for any inconvenience caused by protracted construction, i.e., that which continues for greater than a 4 week period, within 150 feet of the Property.
- Failure to comply with any of the terms herein will, at the
sole discretion of the Company, result in the eviction of the Guest from
the Property, without recompense or refund.
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