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Contact VillaDirect Orlando Florida Vacation Rentals

Contact VillaDirect – The many ways you can get in touch

Guests are welcome to contact VillaDirect at any time of the day, 365 days of the year. During office hours, our experienced personnel will answer any question you may have promptly and clearly. If you are calling outside of our normal hours, then our on-call service will happily respond to questions. If they cannot – they will get one of our on-call team to call you back with an answer or to help you.

We have listed the primary methods of contacting us below:


VillaDirect vacation homes - How to contact usCome on in and visit!


VillaDirect Vacation Homes has an office in Kissimmee that is close to all of the vacation homes that we offer. It is also close to Walt Disney World® Resort and is open seven days a week. If you are a guest staying at one of our Florida vacation homes and want to speak to someone, you are welcome to drop into our office when we are open – the opening times are shown on this page.

Office Hours

Day      Open time     Close time    
Monday 9:00AM 6:00PM
Tuesday 9:00AM 6:00PM
Wednesday 9:00AM 6:00PM
Thursday 9:00AM 6:00PM
Friday 9:00AM 6:00PM
Saturday 9:00AM 6:00PM
Sunday 9:00AM 6:00PM


Please note: VillaDirect Welcome Center is open 365 days per year. On some national holidays, our office hours change to allow staff to be with their families, but we are still open limited hours and always provide 24×7 on-call telephone assistance to our guests. On busy check-in times, we extend office hours to be available for arriving guests. If you are staying with us over a holiday period and need to know our operating hours, please contact VillaDirect by calling the out-of-hours telephone number – (407) 397-1210.


VillaDirect vacation homes - How to contact usContact VillaDirect via telephone


VillaDirect Vacation Homes is open during the hours shown below. The offices are staffed and manned, and there is always a telephone receptionist available during those hours to take messages and direct calls to the correct member of our team. You can contact VillaDirect by either our local number (407) 397-1210 or our TOLL-FREE (in the USA and Canada) 1 (877) 259-9908 telephone number, which will place your call into the reservations call center. Please note that if you do not wish to place a reservation, using the TOLL-FREE number to contact VillaDirect may take a little longer to talk to a member of staff.


VillaDirect vacation homes - How to contact usContact VillaDirect by telephone outside office hours


If you are a guest staying at one of our Florida vacation homes with an emergency or problem, please refer to the home guide or the instructions provided in the house. The out-of-hours telephone number is (407) 397-1210.

Please note that messages left outside office hours on the reservations TOLL-FREE number will not be collected until the following day. VillaDirect uses a third party call center outside published office hours.

Where there is an emergency, one of our personnel is always available to contact through the call center to help guests. Please refer to your registration terms for further details or the home pack booklet inside the Florida vacation home in which you are staying.


VillaDirect vacation homes - How to contact usContact VillaDirect by e-mail


VillaDirect will respond to any email received by the recipient within one working day. Such a response may be limited to a confirmation of receipt on some occasions. If you are a guest who wishes to confirm their reservation, make changes, or ask questions about their booking, we suggest that (for the best and fastest response) you send your email to reservation confirmations. If you are an owner, please refer to your on-line section for details of your Owner Liaison Representative, whom you should address email correspondence to for the fastest response. General email queries should be sent to VillaDirect administration.


VillaDirect vacation homes - How to contact usBy Fax


Guests, customers, and others wishing to send documents via fax should fax the number (407) 397-2823. All faxes are received, timed, and date stamped centrally and distributed the following working day to the intended recipient.


VillaDirect vacation homes - How to contact usIn writing


Occasionally, guests contact VillaDirect via documents and letters. If you wish to send us something by mail, please send it to the office addressed to:

C/O Administration – VillaDirect Management LLC., 1420 Celebration Boulevard, Suite 109, Kissimmee, FL 34747-5160, U.S.A.


For Current job opportunities at VillaDirect, please view Job Opportunities at VillaDirect.

© 2017 VillaDirect – Orlando Vacation Home Rentals Near Disney All Rights Reserved. Developed by VRS Software.
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