A vacation home is a valuable investment. Hiring a reputable Orlando property management company to protect that investment is a decision no homeowner should take lightly.
Most property management companies in Orlando use sub-contracted or independent contractors who homeowners don’t know. VillaDirect employs its own dedicated in-house property care team. VillaDirect’s team is comprised of professional, experienced housekeeping staff, pool cleaners, landscapers, inspectors and field service technicians.
Each shares one common goal… Managing your investment and keeping it in perfect order for you, your family and your rental guests.
So how does VillaDirect take care of your property?
Following departure of each reservation our housekeepers perform a thorough clean. The linens in all bedrooms are washed and/or replenished. The bathrooms, kitchen and living areas are dusted, wiped down and vacuumed. Towels are gathered, counted, washed and dried then placed back into the bathrooms and closets. The cleaning staff then checks each room to ensure that no personal items were left behind and documents any forgotten items. These are then returned to our Guest Services office for pick-up or shipping to the guest.
Once your home has been completely cleaned we perform a walk-through. This check is to make sure all doors and windows are locked and that all appliances are safely shut off.
When guests love your home they come back year after year. That translates into higher rental income for you. The best way to return guests into your property is to deliver a 5-star experience the moment they arrive.
That’s why VillaDirect’s home inspection team thoroughly checks and also stages the properties 48 hours prior to the guests arrival. On days with same-day turnaround (back-to-back bookings are common in our program) inspectors arrive within 30 minutes of the cleaning team’s departure.
As the leading Orlando Property Management provider in Orlando, VillaDirect sets the standard for in-house inspections. We also employ a team of dedicated in-house property inspectors that visit each home prior to the guests arrival. They check that everything is ready for each guests vacation in your property. Most Orlando property management companies rely on the managers/owners of their sub-contracted cleaning services to perform inspections. Experience shows that this is a conflict of interest and often leads to guest dissatisfaction.
Our team inspects each bedroom to ensure they are clean and ready for arriving guests. They check in cabinet drawers and under beds for items missed by the cleaners. They check the bathrooms and showers, living and dining areas. The inspectors also go outside and review the pool/deck area to make sure that it has been cleaned. Finally, they check that the pool is free of leaves or debris. The home is then locked and left ready for the next arriving party.
Keeping your home ready for guests also means keeping pests out. We understand that even a small pest infestation can mean lost income to our homeowners. Because of this, we provide a regularly scheduled pest control service. This is provided for a small fee, conveniently spread across your monthly statements. Finally, we only contract with nationally respected and licensed vendors to treat the inside and outside of your home at least four times a year. If for any reason your home needs additional treatment, it is included* at no extra cost to you.
If your property is located in a community which receives pest control through your HOA, we also work with them to ensure your home is fully protected and that services are performed in a manner that is also convenient to you and your guests.
Certified VillaDirect technicians service your pool every 6-9 days. This is because weather conditions and level of occupancy dictate how often we should perform pool servicing. Our state-of-the-art scheduling software keeps track of which pools have been cleaned, so, as a result, no pool ever goes un-serviced. As part of the standard service schedule, technicians will check chemical levels, clean filters and wash the pool deck. They will also periodically check that all pool equipment is in working order and will also vacuum and brush the inside of your pool. All of this ensures that your pool and spa will be crystal clear and in working order when you or your guests arrive.
When renting your vacation home, presentation is almost everything. Therefore a positive first impression is critical. As a result, our landscapers visit each home on a weekly basis to perform services like mowing and edging. These services are provided to those property owners who choose this chargeable option. This optional service ensures that there is never any overgrowth on your property and that guests are impressed from the moment they pull up to your home. For a small fee, we can also provide tree trimming and irrigation system maintenance. Many of our home owners have properties located on resorts whose HOA provide the lawn-care services. As a result, those properties are not covered with this service.
Regular home maintenance
Something will inevitably go wrong inside your vacation property. In your residential home, you’re there to fix it or if you’d rather, to get someone to fix it for you. With a vacation rental property you probably won’t be there when things go wrong. You need a company you can trust to see the problem, find the problem and to fix it. The last thing you want is to have a company or sub-contractor that you don’t know come in and take advantage of you. If you aren’t there, you could end up paying hundreds for something as simple as a burnt out refrigerator light bulb. VillaDirect prides itself on providing peace of mind to our homeowners, which is why we employ a team experienced and skilled maintenance personnel. These experience professionals perform the day-to-day repairs and maintenance needed to keep your investment property in tip-top shape.
If there’s something that our team can’t handle, we also have a list of approved contractors and equipment suppliers (for items that may need to be replaced or installed by a licensed contractor). We can call on these to quickly provide a repair or replacement. No costly repairs or replacements are performed without advising you.
Please note: Certain pests, like bed bugs, rodents, snakes are not included in the standard pest services, which treats for Palmetto bugs, spiders, ants, etc.