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Cancellation Policy – VillaDirect

Reservations hotline: 1 (407) 397-9818 – Guest Services and general 1 (407) 397-1210

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Cancellation policy from VillaDirect - image of legal shield

Cancellation Policy – A definition of terms

VillaDirect’s Cancellation Policy states that the Guest may cancel their booking at any time up to or during the Rental Period. If the Guest exercises their right to cancel, the Company will levy the following cancellation penalty percentage rates of the Total Rental Fee (amount shown on the booking confirmation), as well as the guest booking fee, any late fees, layaway fees and change fees:

  • From initial date of booking up to 30 days before the arrival date – full refund*
  • Between 29 and 15 days before the arrival date – 50% refund*
  • Between 14 and 7 days before the arrival date – 25% refund*
  • Less than 7 days before the arrival date – No refund*
  • The Cancellation Policy states that no refunds will be given for unfavorable weather, early departure, utility service interruption, construction, or maintenance issues.

*Applies to any reservation made on or after 1st June 2023.

The Company regrets that it is unable to waive any of the cancellation charges above, whatever the circumstances. The Company recommends that all guests take out adequate cancellation or vacation insurance either through their insurance broker or travel agent.

Alternatively, the Guest may elect to purchase cancellation protection through VillaDirect (only available at the time of initial booking). Please ask for details. Further terms and conditions of VillaDirect’s cancellation policy apply.

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