Frequently Asked Questions – and Answers!
How do I make a reservation?
Using our home finder, you can find the perfect property for your vacation. Once you’ve decided on a home, you can also get a quote for specific dates, or call the reservations department for more information. In addition, if you choose to get a quote online, it will be e-mailed to you complete with a cost breakdown and date availability. Finally, you then have the option to either complete the booking online or through our reservations department by calling TOLL FREE (877) 259-9908 from the USA, or International callers can dial 001 (407) 409-8038.
Do I have to pay for everything up front?
No. Regardless of the total cost of your reservation, you can also book your dream vacation with just a $99 initial deposit. We are one of the only companies in our industry to offer a lay-away program, what we call Lay Away and Stay. Most of all, this unique payment option allows you to make payments on a weekly, bi-weekly, or monthly basis leading up to your stay, with the final installment required 60 days prior to arrival. You can even bundle your vacation rental, car rental and discounted attraction tickets into one package and split your payments up in a way that works for you and your budget.
Is the home I see online the one I will stay in?
Yes. The home you see online is where you will stay. We also include detailed descriptions and high-resolution photos of each property right on our website, so you know exactly what home you’re renting and what to expect when you arrive.
Are there any fees on top of my nightly rate?
Certain fees can apply depending on the options you choose. There are some standard fees at the end of the transaction for processing, damage protection and cleaning. But most of all, each vacation home still offers a significant savings over comparable hotels and resorts. Even after applicable fees, many of our guests still save between 40 and 60 percent when booking a vacation rental over a comparable hotel.
Am I protected against bad weather?
VillaDirect includes FREE hurricane protection coverage to all of our guests. If a hurricane warning is issued for the county in which you are staying by the National Hurricane Center, either within 48 hours prior to your arrival or during your stay, you can postpone your reservation by up to 12 months and yet still come back later. Especially relevant, if this occurs during your stay, you will be credited the days remaining on your reservation.
What is your cancellation policy?
You can review our cancellation policy in detail in our property rental terms and conditions.
Do you offer cancellation protection?
Yes. For just an additional $95 to your booking, you can travel with total peace of mind in addition. Read the terms and conditions of our cancellation protection plan here.
How do I check in/check out of a vacation home?
First of all, check-ins and check-outs are a breeze with VillaDirect. On arrival you’ll stop by our centrally located Welcome Center to check in and receive your arrival package and unique door key code. We’ll also provide you with directions to your home. Once it comes time to leave, simply walk out the front door of the home, close it behind you and you’re done. Our SecurePASS locking system automatically locks the home and generates a new key code, so there’s no need to return to our offices to check out.
When do I check in/check out?
Standard check-in time is after 4:00 p.m. EST, and standard check-out time is 10:00 a.m. EST.
What am I responsible for when I check out?
There is no need to return to our offices to check out. We only request that you lock all windows and non-SecurePASS doors. Should you leave any items behind, they will be brought to our Guest Services office, where we can also arrange to have them shipped to you.
How many people are allowed to stay in each home?
The occupancy of VillaDirect’s vacation homes ranges from 6 to 28 people, depending on the number of bedrooms and configuration/type of beds installed. Occupancy numbers are shown on each vacation home’s listing and are also shown on the rental agreement that is sent to you on booking.
Can I bring my pet?
We love animals, but unfortunately, all of our vacation homes are currently pet-free zones. Please note: We regret that guests found to have brought a pet to a vacation rental will be charged for professional deep cleaning of the property at a charge based on the number of bedrooms for the property/unit.
Are your properties non-smoking?
Smoking is not permitted inside any VillaDirect vacation rental. Please note: We regret that guests found to have smoked cigarettes/cigars/pipes or any tobacco or other based product inside a VillaDirect vacation rental will be charged for professional deep cleaning of the property at a charge based on the number of bedrooms for the property/unit.
Do your properties come with full-size kitchens?
Yes, every VillaDirect vacation rental comes with a fully-equipped, full-size kitchen. Appliances include a stove and oven, microwave, dishwasher, full-size fridge and coffee maker, in addition to an assortment of pans and flat-ware/cutlery.
Are linens and towels provided?
Yes. There are two sets of fresh linens provided for each bed. Furthermore towels are also supplied, with two of each type also provided for each registered occupant.
Are the homes cleaned daily?
Because our vacation rentals are maintained regularly, they are thoroughly cleaned immediately before and after your stay. You can optionally request additional mid-stay clean(s) for a small fee per clean.
Is there a telephone in the home?
Yes. There is a “land-line” telephone in every VillaDirect home. Almost all provide local and long distance (continental USA) phone calls. Please ask the Guest Services team or your reservations agent to confirm the type of phone and service provided at the property you will be staying in if you need to know in advance.
Is parking available for RV’s or trailers?
While some of VillaDirect’s resort communities do offer designated RV/trailer parking, it is prohibited in most communities. However, another option is that there are several facilities in Orlando where you can store your RV or trailer for a small fee.
How close will I be to all the Orlando attractions?
Our portfolio includes over 350 vacation homes, so it all depends on where you decide to stay. Every VillaDirect vacation rental is within 15 miles of Orlando’s top theme parks and attractions, with many just one or two miles away from Mickey’s front door. No matter what vacation home you decide to stay in, you’re never more than a short drive from Orlando’s top destinations.
Is there transportation to the attractions?
Since Orlando’s top attractions are large and spread out, may Florida visitors elect to rent a vehicle while on vacation. When you book with VillaDirect, you can use our complimentary concierge services to find a rental car, and even include it in the cost of your booking.
Can I buy attractions tickets through VillaDirect?
Yes. VillaDirect is a Disney Vacation Home Rental Connection company, and an authorized Walt Disney World® ticket seller. We also sell tickets to Universal Studios, Islands of Adventure, Sea World, Busch Gardens and many other central Florida parks, attractions and shows.