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Travel agent terms and conditions

Travel Agent Terms And Conditions

Reservations hotline: 1 (407) 397-9818 – Guest Services and general 1 (407) 397-1210

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VillaDirect travel agent terms and conditions

The VillaDirect web site Agent program is subject to acceptance of the following Terms and Conditions. Acceptance of these terms and conditions is a part of the sign-on process and you will be asked to go to a separate page to confirm your acceptance following receipt of our registration form.


VillaDirect (hereinafter the Company) will accept reservations from Travel Agencies, or individuals operating as Travel Agents (hereinafter described as Agent), under the following Terms and Conditions for persons (the Guest) wishing to book accommodations offered by the Company.

As a condition of registration, the Agent must provide a membership number of a recognized travel agent organization for verification by the Company. Failure to provide a valid, verifiable number from a recognized travel agency organization (such as the American Association of Travel Agents, IATA, ARC, TRUE, TIDS or ITAN) will result in a commission of 5% and possible removal of the agent from the program. It may also result in cessation of commissions and benefits until such time as the Agent can provide verification to the Company.

The Terms and Conditions of Rental published on the web site will apply to any Guest staying at a property booked by the Agent.

The Company may provide a password-protected interface or web site for the Agents specific use. The Agent may elect to provide individuals/staff within its organization additional login authorizations.

The Company will pay the Agent the due commissions during the calendar month following departure of the Guest from the property. Payment will be made by check to the Agent by the Company.

The Agent program pays commissions on a volume/reward basis. The Company will increase the commission rate to the Agent as the number of bookings placed through the Company increases to predetermined thresholds.

The commission rate is set at between 5% and 15% of the rental rate, excluding sales tax, Accidental Damage Waiver, cancellation protection, or other add-on elements.

Value added services can be offered by the Agent, including pool heat (where not inclusive). These will be included in the calculation of the net rental amount for the purposes of determining the deposit due for confirmation of the reservation. Value added items such as tickets, car-hire, groceries, concierge services, and baby equipment are subject to separate payment terms and will be paid under those terms by the Agent or the Guest separate to these terms.

No reservation is confirmed until the Company issues a booking confirmation email to the Agent in writing by email or fax.

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