Better Business Bureau rating – Excellence for our guests

The Better Business Bureau rate companies on behalf of consumers. The BBB monitors them for their customer service, reliability and security. VillaDirect has also achieved an A-Plus rating with the Better Business Bureau, together with a 5-star composite score. This is one of the highest accreditation levels that can be given to a company.

Even though VillaDirect works hard to resolve issues with guests, our rating can vary during the year, based on the type of complaints. The BBB monitors and includes the guest experience, services provided and also our business practices into their grading scale. If there’s a complaint, the BBB operates an arbitration service. It acts on behalf of both parties to come to an amicable resolution of almost any issue. Wherever possible, VillaDirect prefers and tries to resolve guest issues directly with the guest, before a complaint is made to the BBB.

The Better Business Bureau has been a trusted source for businesses to interact with consumers for more than 100 years. As a BBB accredited business since 2000, VillaDirect is monitored for adherence to their standards of integrity and performance, which mirror our own.

For over 20 years, we’ve strived to provide both owners and guests with exceptional quality and service. It is an honor to be recognized for our accomplishments in this endeavor. If you’d like to take a look at our BBB accredited business profile or view our rating, please click here. Thank you for allowing us the opportunity to serve you.