Rating With The Better Business Bureau
Better Business Bureau rating – Excellence for our guests
The Better Business Bureau rate companies on behalf of consumers. The BBB monitors them for their customer service, reliability and security. VillaDirect has also achieved an A rating with the Better Business Bureau. This is one of the highest accreditation that can be given to a company.
Even though we work hard to resolve issues with guests, our rating often varies during each year, based on the type of complaints. The BBB monitors and includes the guest experience, services provided and also our business practices into their grading scale. If there’s a complaint, the BBB operates an arbitration service. It acts on behalf of both parties to come to an amicable resolution of almost any issue. Wherever possible, VillaDirect prefers and tries to resolve guest issues directly with the guest, before a complaint is made to the BBB.
In order to achieve the BBB Online Reliability logo displayed on our pages, VillaDirect has met or exceeded the criteria in accordance with the rules and regulations proscribed by the National organization and is regularly assessed for its compliance.