As an owner of a town home managed by VillaDirect I have been extremely pleased with the services provided. I give them 5 stars because of their above and beyond approach. Nothing and no one is perfect, but if a problem arises, they provide quick resolutions on behalf of the owner and/or the guests. They are always striving to improve their services, and for the past 2 years I have only seen them get better. I recently stayed in my own home and reserved several other homes for a small family reunion, there were some issues that were quickly resolved, all during high peak time and with their computer systems down. Some of my family members were very demanding, but the VillaDirect staff showed poise and were professional. I would like to send a special thank you to Joseph, Grace, Zo for their above reproach service and understanding. Thank you Joyce for taking the time out to come to the homes to meet with us, and thank you Jauquese for fitting my husband and I into your schedule. I know this past holiday week was very busy and overwhelming and my words cannot express my appreciation for everything that you all did for me.