Guests frequently asked questions – and answers to them!
We’ve provided a list of the answers to guests vacation home rental frequently asked questions. If you have any other questions, please ask one of our reservation team or our guest services team, who will be happy to help.
How do I make a reservation?
Using our home finder, you can find the perfect property for your vacation. Once you’ve decided on a home, you can also get a quote for specific dates, or call the reservations department for more information. In addition, if you choose to get a quote online, it will be e-mailed to you complete with a cost breakdown and date availability. Finally, you then have the option to either complete the booking online or through our reservations department by calling TOLL FREE (877) 259-9908 from the USA, or International callers can dial 001 (407) 409-8038.
Do I have to pay for everything up front?
No. Regardless of the total cost of your reservation, you can also book your dream vacation with just a $99 initial deposit. We are one of the only companies in our industry to offer a lay-away program, what we call Lay Away and Stay. Most of all, this unique payment option allows you to make payments on a weekly, bi-weekly, or monthly basis leading up to your stay, with the final installment required 60 days prior to arrival. You can even bundle your vacation rental, car rental and discounted attraction tickets into one package and split your payments up in a way that works for you and your budget.
Is the home I see online the one I will stay in?
Yes. The home you see online is where you will stay. We also include a Google map, detailed descriptions, and high-resolution photos of each property right on our website, so you know exactly what home you’re renting and what to expect when you arrive. For each property, we even provide a handy bed-size table that shows what size/type of bed is installed in which room on the floor plan, that’s unique to VillaDirect.
Are there any fees on top of my nightly rate?
Unlike other companies, there are no “hidden extras” or “surprise fees” when you arrive. All fees are fully explained and shown on the quote for your stay. Certain fees apply depending on the options you choose. There are some standard fees at the end of every quote, to cover processing, damage protection and cleaning. But most of all, each vacation home still offers a significant savings over comparable hotels and resorts. Even after applicable fees, most of our guests still save between 40 and 60 percent when booking a vacation rental over a comparable hotel.
Am I protected against bad weather?
VillaDirect uniquely includes FREE hurricane protection coverage to all of our guests. If a hurricane warning is issued for the county in which you are staying by the National Hurricane Center, either within 48 hours prior to your arrival or during your stay, you can postpone your reservation by up to 12 months and yet still come back later. Especially relevant, if this occurs during your stay, you will be credited the days remaining on your reservation.
What is your cancellation policy?
Occasionally, life throws us surprises that we simply can’t plan for. We understand that. You can review our cancellation policy in detail in our property rental terms and conditions.
Do you offer cancellation protection?
Yes. For just an additional $95 to your booking, you can travel with total peace of mind. No matter what surprises come your way, you can rest assured that the money you’ve deposited with VillaDirect for your stay is fully refundable if you opt for this coverage. Read the terms and conditions of our cancellation protection plan here.
How do I check in/check out of a vacation home?
First of all, check-ins and check-outs are a breeze with VillaDirect. On arrival you’ll stop by our centrally located Welcome Center to check in and receive your arrival package and unique door key code. We’ll also provide you with directions to your home. Once it comes time to leave, simply walk out the front door of the home, close it behind you and you’re done. Our SecurePASS locking system automatically locks the home and generates a new key code, so there’s no need to return to our offices to check out.
When do I check in/check out?
Standard check-in time is after 4:00 p.m. EST, and standard check-out time is 10:00 a.m. EST. Occasionally, a departing guest departs later than they should, or leaves our housekeepers with a lot more work to do to bring it up to the standard we want you to arrive and experience. When that happens, your arrival/check-in time may get pushed back, but we will always try to get you checked in and ready to go by 4:00 pm.
What am I responsible for when I check out?
First – to check out on time. We have a limited “window” available to prepare the home you’re staying at for the next guest arrival. If you’re late leaving, then they’re late getting in. We may also have to apply a late-departure fee, so nobody wins. You don’t have to return to our offices to check out. We only request that you lock all windows and non-SecurePASS doors. Should you leave any items behind that our housekeepers find, they will be brought to our Guest Services office, where we can also arrange to have them shipped to you at cost.
How many people are allowed to stay in each home?
The occupancy of VillaDirect’s vacation homes ranges from 6 to 28 people, depending on the number of bedrooms and configuration/type of beds installed. Occupancy numbers are clearly shown on each vacation home’s listing, and are also provided on the rental agreement that is sent to you when you book.
Can I bring my pet?
We love animals, but unfortunately, all of our vacation homes are currently pet-free zones. Please note: We regret that guests found to have brought a pet to a vacation rental will be charged for professional deep cleaning of the property at a charge based on the number of bedrooms for the property/unit.
Are your properties non-smoking?
Smoking is not permitted inside any VillaDirect vacation rental. Please note: We regret that guests found to have smoked cigarettes/cigars/pipes or any tobacco or other based product inside a VillaDirect vacation rental will be charged for professional deep cleaning of the property at a charge based on the number of bedrooms for the property/unit.
Do your properties come with full-size kitchens?
Yes, every VillaDirect vacation rental comes with an equipped, full-size kitchen. Appliances include a stove and oven, microwave, dishwasher, full-size fridge and coffee maker, in addition to an assortment of pans and flat-ware/cutlery. If there’s an item that you really must have for your stay that isn’t in the kitchen – let our guest servcie team know and we will do our best to get one for you (within reason!).
Are linens and towels provided?
Yes. There are two sets of fresh linens provided for each bed. Furthermore towels are also supplied, with two of each type also provided for each registered occupant. Please note that, just like in a hotel, a towel and linen count is performed and missing or damaged towels and linens are charged to the guest.
Are the homes cleaned daily?
Because our vacation rentals are maintained regularly, they are thoroughly cleaned immediately before and after your stay. You can optionally request additional mid-stay clean(s) for a small fee per clean.
Is there a telephone in the home?
Yes. There is a “land-line” telephone in every VillaDirect home. All provide local and long distance (continental USA) phone calls. Please ask the Guest Services team or your reservations agent to confirm the type of phone and service provided at the property you will be staying in if you need to know in advance.
Is there Wi-Fi in the home?
Yes. You will be provided a password for the Wi-Fi in the home in your arrival pack. You will also find that the majority of resort clubhouses also offer free Wi-Fi in the clubhouse and grounds. If you must have Wi-Fi in your vacation rental, be sure to tell the reservations agent when you book. We regret that the Company cannot be responsible for outages and failures of Wi-Fi and telecoms equipment/lines during your stay, although we will do our best to make sure you have access.
Is parking available for RV’s or trailers?
While some of VillaDirect’s resort communities do offer designated RV/trailer parking, it is prohibited in most communities. However, another option is that there are several facilities in Orlando where you can store your RV or trailer for a small fee.
How close will I be to all the Orlando attractions?
Our portfolio includes over 350 vacation homes, so it all depends on where you decide to stay. Every VillaDirect vacation rental is within 15 miles of Orlando’s top theme parks and attractions, with many just one or two miles away from Mickey’s front door. No matter what vacation home you decide to stay in, you’re never more than a short drive from Orlando’s top destinations.
Is there transportation to the attractions?
Since Orlando’s top attractions are large and spread out, may Florida visitors elect to rent a vehicle while on vacation. When you book with VillaDirect, you can use our complimentary concierge services to find a rental car, and even include it in the cost of your booking.
Can I buy attractions tickets through VillaDirect?
Yes. VillaDirect is a Disney Vacation Home Rental Connection company, and an authorized Walt Disney World® ticket seller. We also sell tickets to Universal Studios, Islands of Adventure, Sea World, Busch Gardens and many other central Florida parks, attractions and shows.