Vacation home rental FAQ

Vacation Home Rental FAQ

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Guests frequently asked questions – and answers to them!

We’ve provided a list of the answers to guests vacation home rental frequently asked questions. If you have any other questions, please ask one of our reservation team or our guest services team, who will be happy to help.

VillaDirect Vacation home rental Frequently Asked Questions

How do I make a reservation?

Using our home finder, you can find the perfect property for your vacation needs. Once you’ve decided on a home, you can also request a quote for specific dates. Or call the reservations department (on the number below) for more information. If you choose to request a quote online, it will be e-mailed to you complete with a cost breakdown and date availability. You will then have the option to either complete the booking online or complete it through our reservations department. Simply call TOLL FREE (877) 259-9908 from the USA, or International callers can dial (001) 407-409-8038.

VillaDirect Vacation home rental Frequently Asked Questions

Do I have to pay for everything up front?

No. Regardless of the total cost of your reservation, you can book your dream vacation with just a $99 initial deposit. We are one of the only companies in our industry to offer a lay away installment program for vacation rentals. We call it Lay Away and Stay. This unique payment option allows you to make payments on a weekly, bi-weekly, or monthly basis leading up to your stay. The final installment is required 60 days prior to arrival. You can also even “bundle” your vacation rental, car rental and discounted attraction tickets into one package. The installment plan allows you to split your payments up in a way that works for you and your budget.

VillaDirect Vacation home rental Frequently Asked Questions

Is the home I see online the one I will stay in?

Yes. The home you see online is where you will stay. We include detailed descriptions and high-resolution photos of all our properties on our website. So you know exactly what home you’re renting, and what to expect when you arrive.

VillaDirect Vacation home rental Frequently Asked Questions

Are there any fees on top of my nightly rate?

Some optional fees may apply… depending on your specific vacation needs. There are also small fees shown on the quote that account for processing, damage protection and cleaning. Other options, like discounted tickets are available as added extras. Each vacation home still offers a significant savings over comparable hotels and resorts. Even after applicable fees, many of our guests still save between 40 and 60 percent when booking a VillaDirect vacation rental over a comparable hotel or resort.

VillaDirect Vacation home rental Frequently Asked Questions

Am I protected against bad weather?

VillaDirect offers FREE hurricane protection to all of our guests. If a hurricane warning is issued for the county in which you are staying by the National Hurricane Center either within 48 hours prior to your arrival or during your stay, you can postpone your reservation by up to 12 months and come back later. If this occurs during your stay, you will also be credited the days remaining on your reservation.

VillaDirect Vacation home rental Frequently Asked Questions

What is your cancellation policy?

You can review our cancellation policy in detail in our cancellation terms page. Alternatively, you can also review the cancellation terms in the property rental terms and conditions.

VillaDirect Vacation home rental Frequently Asked Questions

Do you offer cancellation protection?

Yes. For just $95 on top of your booking, you can travel with total peace of mind. Learn the terms and conditions of our cancellation protection plan here.

VillaDirect Vacation home rental Frequently Asked Questions

How do I check in/check out of a vacation home?

With VillaDirect, check-ins and check-outs are a breeze. Upon arrival, you’ll stop by our centrally located Guest Services center to check in. You’ll receive your welcome packet and a unique door key code. We’ll provide you with door-to-door directions to your property. At the end of your stay, simply walk out of the front door of the home, close it behind you and you’re done. Our SecurePASS locking system automatically locks the home and generates a new key code, so there’s no need to return to our offices to check out.

VillaDirect Vacation home rental Frequently Asked Questions

When do I check in/check out?

Standard check-in time is after 4:00 p.m. EST and standard check-out time is 10:00 a.m. EST. These times are to allow our team enough time to clean the property, ready for the next guest.

VillaDirect Vacation home rental Frequently Asked Questions

What am I responsible for when I check out?

There is no need to return to our offices to check out. We only request that you secure all windows and non-SecurePASS doors. Should you leave any items behind, they will be brought to our Guest Services office, where we can arrange to have them shipped to you (shipping costs apply).

VillaDirect Vacation home rental Frequently Asked Questions

How many people are allowed to stay in each home?

The occupancy of VillaDirect’s vacation homes ranges from 6 to 28 people, depending on the number of bedrooms and configuration/type of beds installed.  Occupancy numbers are shown on each vacation home listing. Maximum occupancy is set by the fire marshal for the county in which the property is located and is enforced by state law.

VillaDirect Vacation home rental Frequently Asked Questions

Can I bring my pet?

We love animals, but unfortunately all of our vacation homes are pet-free zones. Please note: We regret that guests found to have brought a pet to a vacation rental will be charged for professional deep cleaning of the property at a charge based on the number of bedrooms for the property/unit.

VillaDirect Vacation home rental Frequently Asked Questions

Are your properties non-smoking?

Smoking is not permitted inside any VillaDirect vacation rental. Please note: We regret that guests found to have smoked cigarettes/cigars/pipes or any tobacco or other based product inside a VillaDirect vacation rental will be charged for professional deep cleaning of the property at a charge based on the number of bedrooms for the property/unit.

VillaDirect Vacation home rental Frequently Asked Questions

Do your properties come with full-size kitchens?

Yes, every VillaDirect vacation rental comes with a fully-equipped, full-size kitchen. Appliances also includes a stove and oven, microwave, dishwasher, full-size fridge and coffee maker. In addition, there is an assortment of pans and flat-ware/cutlery provided in each rental.

VillaDirect Vacation home rental Frequently Asked Questions

Are linens and towels provided?

Yes. There are two sets of fresh linens provided for each bed in the property. Towels are also provided, with two of each type provided for each registered occupant.

VillaDirect Vacation home rental Frequently Asked Questions

Are the homes cleaned daily?

Our vacation rentals are each maintained regularly and are also thoroughly cleaned immediately before and after your stay. You can optionally request an additional mid-stay clean or multiple cleans for a small fee

VillaDirect Vacation home rental Frequently Asked Questions

Is there a telephone in the home?

Yes. There is a “land-line” telephone in every VillaDirect home. Almost all provide local and long distance (continental USA) phone calls. Please ask the Guest Services team or your reservations agent to confirm the type of phone and service provided if you need to know in advance.

VillaDirect Vacation home rental Frequently Asked Questions

Is parking available for RV’s or trailers?

While some of VillaDirect’s resort communities do offer designated RV/trailer parking, it is prohibited in most communities. However, there are also several facilities in Orlando and Kissimmee where you can store your RV or trailer for a small fee.

VillaDirect Vacation home rental Frequently Asked Questions

How close will I be to all the Orlando attractions?

Our portfolio includes over 350 vacation homes, so it mostly depends on where you decide to stay. Every VillaDirect vacation rental is located within 15 miles of Orlando’s top theme parks and attractions. Many are just one or two miles away from Mickey’s front door. No matter what vacation home you decide to stay in, you’re never more than a short drive from Orlando’s top destinations.

VillaDirect Vacation home rental Frequently Asked Questions

Is there transportation to the attractions?

Since Orlando’s top attractions are large and spread out, many Florida visitors elect to rent a vehicle while on vacation. Because you book with VillaDirect, you can also use our complimentary concierge services to find a rental car, and even include it in the cost of your booking by using the Lay Away and Stay plan. Some of the homes are located on resorts which provide a daily shuttle service to the parks and shopping malls, but these are (at best) intermittent services provided only during the peak months of the year.

VillaDirect Vacation home rental Frequently Asked Questions

Can I buy attractions tickets through VillaDirect?

Yes. VillaDirect is also a Disney Vacation Home Rental Connection company, and an authorized Walt Disney World® ticket seller. We also sell tickets to Universal Studios, Islands of Adventure, Sea World, Busch Gardens and many other central Florida parks, attractions and shows.


 


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